Q&A: Ellen Kessler shares how Hilton is strategically boosting frontline skills and internal talent


Hilton’s Sr. Director of Commercial, Corporate and Continuing Education delves into the strategy behind Hilton's education benefits program with Guild.

Q&A: Ellen Kessler shares how Hilton is strategically boosting frontline skills and internal talent featured image
By Beth Knight | August 26th, 2024

Q: What opportunities were you most excited about by introducing a more broadly-accessible education benefit?

Q: How did you foster excitement and buy-in among decision-makers as you brought this upskilling effort to life? 

Q: How have you approached encouraging your frontline managers to encourage their teams to take advantage of the education benefit to drive business outcomes? Where have you seen the most value so far?  


Q: Are there specific skills or competencies that Hilton is focusing on to ensure team members can prepare for career mobility?  


Q: Are there already lessons you’ve learned that might help other HR business leaders?

Q: What advice would you give to HR teams who may be earlier in their journey on this work?